PoSH Training for GCCs, BPOs, and Call Centres
Global Capability Centres (GCCs), BPOs, and call centres usually operate on tight Service Level Agreements (SLAs), rotating shift cycles, and constant client scrutiny. A young, high-attrition workforce combined with layered reporting structures means sexual harassment can slip through the cracks that generic compliance programmes aren’t built to address.
The PoSH Act, 2013, mandates every organisation with 10+ employees, including GCCs, BPOs, and call centres, to constitute an Internal Complaints Committee (ICC/IC) and take steps to prevent and redress sexual harassment.
Having worked with over 700 companies across sectors, Complykaro provides end-to-end PoSH training and compliance services built specifically for the operational realities of GCCs and BPOs.
Build a Globally Compliant PoSH Framework for Your GCC or BPO
Why PoSH Training Matters in GCCs, BPOs, and Call Centres
- A young workforce may often lack context on the right reporting channels.
- Team leads and floor managers need the skills to recognise and de-escalate sexual harassment issues.
- Without a functioning ICC, complaints can stall internally, leading to a potential lack of trust across the organisation.
- Unresolved complaints can raise attrition and expose the organisation to legal and reputational risk.
- Some parent companies overseas may expect Indian GCCs to meet PoSH compliance benchmarks.
What Makes PoSH Uniquely Complex in This Industry
- Team leads and floor supervisors sometimes hold more informal power than their designation suggests, making it harder for employees to file complaints.
- Employer-arranged transport facilities for late-shift workers can often create off-premises incidents.
- Client visits and other facility personnel on the floor bring third-party sexual harassment risks that internal policies often overlook.
- Sexual harassment in hybrid and remote work environments often falls outside the scope of traditional, office-based company policies.
Legal Obligations Under the PoSH Act
- GCCs, BPOs, and call centres are required to constitute an Internal Complaints Committee (ICC/IC) at every location with 10 or more employees.
- The ICC/IC is mandated to complete its formal inquiry within 90 days of receiving a complaint, maintaining strict confidentiality of the complainant, respondent, and all proceedings.
- Employers are required to organise awareness workshops and sensitisation programmes for employees and skill-building & orientation programmes for ICC members, team leads, and senior leadership.
- Employers have to file an annual report with the District Officer under the PoSH Act.
Non-compliance can result in fines, with repeat offenses leading to cancellation of licences or registration. Complykaro’s PoSH audit services review existing policies, ICC formation, and documentation to close compliance gaps before they surface elsewhere.
Complykaro’s PoSH Solutions for GCCs, BPOs, and Call Centres
- ICC/IC training: Equipping the Internal Complaints Committee (ICC/IC) to run impartial, well-documented inquiries.
- PoSH policy and compliance documentation: Assistance with drafting and reviewing PoSH policies, ICC constitution orders, nomination drafts, and annual filings.
- New-hire and floor-level training: PoSH awareness modules built into onboarding for quick hiring cycles and large batch inductions.
- External member services: Placing a qualified external member on your ICC to serve on your ICC, bringing impartiality and subject matter familiarity to the inquiry process.
Programme Formats and Delivery
- Scenario-based workshops: Instructor-led training built around real floor and shift-based situations
- Mobile-first learning: Multilingual e-modules that employees can complete at their own pace
- LMS-tracked delivery: Centralised training completion tracking to maintain compliance
- Visual aids: Posters and reference guides placed at workstations and cafeterias for everyday visibility.
Get Your GCC or BPO Audit-Ready for PoSH Compliance
PoSH Training Outcomes for GCCs and BPOs
- Consistent, auditable training records that meet the requirements of both Indian regulators and overseas parent companies.
- Faster, more confident ICC resolutions that reduce legal and reputational exposure.
- Improved retention in an industry where turnover is already a constant challenge.
- Stronger client confidence during outsourcing renewals and due diligence.
Rishab is a seasoned professional with over 10 years of invaluable hands-on experience in client-facing roles that span his career. His expertise lies in cultivating successful strategic partnerships that benefit all stakeholders. With a keen aptitude for organizational management, Rishab excels at fostering enduring client relationships. His dedication centers around enhancing Complykaro’s visibility and brand esteem. At Complykaro, Rishab spearheads pivotal responsibilities, including business development, strategic planning, and operational excellence.
